Reservations

We carry an extensive inventory; however, we recommend that you make a reservation to guarantee availability. A 25% non-refundable deposit will be required to reserve our chair covers, linens, floral & décor items.

Rental Period

Our rates are for a rental period of one (1) day. This includes delivery and installation of our product as well as pick-up the following day. If you require our products for multi-day use, please contact us for additional rates and procedures. All rental items are charged for their time out, whether used or not.

Payment

A 25% non-refundable deposit is required at time of booking. This can be made by credit card, cash or cheque. The balance is due upon delivery.

Delivery & Installation

We provide delivery and installation of our products within the local area at no additional charge. We are flexible on delivery and installation times and will try to accommodate your needs in this regard. For delivery outside of the local area, please contact us directly for additional rate information.

Changes & Cancellation

Final confirmation is due no later than 10 days in advance of your event. All cancelled orders are subject to a non-refundable deposit. Orders cancelled within 21 days will not be refunded.

Condition of Returned Items

All linen must be dry and free of food and debris prior to packing. Any linen packaged damp is subject to mould which could incur replacement costs. All other rental items should be returned in the packaging provided.

Lost & Damaged Goods

All linens and rental items must be returned in the same quantity and condition that you receive them in (i.e., no rips, tears, wax stains, glass chips, etc). Full replacement cost will apply to any item that is deemed unusable or missing. Loss or damage replacement cost on all rental items is five times the rental price.